FAQ: Animal Crossing Embroidery Pins!
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

I added money to my pledge for extra pins, how does that work?

Any extra money in your pledge will be transferred over to BackerKit as extra credits so you can select add-ons during the add-ons page.

Last updated: November 15, 2020 15:13

I've pledged for Add-ons on Kickstarter, what now?

If you’ve pledged for add-ons over on Kickstarter you will see extra credits in your BackerKit cart, you can use this towards choosing an add-on on the add-ons page near the end of your survey.

Last updated: November 15, 2020 15:09

I've pledged for Add-ons on Kickstarter, but I had selected the wrong tier and don't have enough money in my credits

That’s totally okay! If you’ve pledged for the wrong add-on tier over on Kickstarter whatever you’ve pledged will still transfer over to BackerKit. Any funds that are still missing will be processed on your card during check out so you have nothing to worry about.

Last updated: November 15, 2020 15:10

I might move soon when will you be shipping these?

I will be shipping these within 1 week of receiving your Survey so if you’re located in Canada or the USA then I suggest using the address you will be living at approximately 1-12 days after filling out your survey.

If you live outside of Canada or USA, then please provide an address that you know you can receive packages at over the next 2-3 months as packages can take between 8-75 days to commute to you with the current pandemic delays. if you are unsure of where you will be moving to then I suggest shipping your items to a friend with a more permanent address.

Last updated: November 15, 2020 15:16

Why is there a shipping fee?

As mentioned in the campaign story, usually shipping is charged on Kickstarter but for this campaign I’ve chosen to charge shipping on BackerKit instead. So everything you’ve paid for on Kickstarter have been for the pins, and shipping has not been paid for yet. Charging shipping on BackerKit really helps small business owners like me save on various fees that Kickstarter charges me. I hope that doesn’t make things too confusing!

Last updated: November 15, 2020 15:20

Oh no! I selected the wrong item, can I change my choices?

Please send me an email at ivy@ivyc.ca to let me know! As long as your order has not already been shipped I will adjust it for you.

Last updated: November 15, 2020 15:24

If BackerKit doesn't take my payment method will you accept other forms of payment?

If you’re having trouble with your payment method please reach out to me at ivy@ivyc.ca and I will try my best to resolve it for you :). Where there’s a will, there’s a way. Have no worries!

Last updated: November 15, 2020 15:26

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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